Returns & Refund Guideline
We hope you enjoy your order to its fullest, but if there's an issue: we are here to help!
For online orders, you can get a return label with ease using our self-serve label creator
Return
Please keep in mind you will not be reimbursed for your original shipping fees.
No exceptions
For any in-store orders, call our store
(865) 774-0620 or visit at 131 The Island Dr, Pigeon Forge, TN 37863
Returning Online orders by mail
Using your provided order number (via email), use our self-serve portal Return
Fill out all necessary forms such as Zip Code, Order Number (between 4-7 digits), and reason for return. Don't worry though, we ask why to improve ourselves. You will be granted a free return label no matter what.
When using an in-direct seller such as Walmart, Ebay, Facebook, or Amazon, please return through these sellers. You will be granted a refund and label immediately.
The turn around time for our store directly is between 5-7 business days, given delivery is on time.
Returning in store
If you get the lucky experience of visiting our one & only store, at The Island in Pigeon Forge, you may come across damaged items for a discounted price. These can not be exchanged.
In store, we give 30 days return window to our customers. You need to bring your receipt with you.
If you are no longer able to visit our stores, no problem! Just give us a call
(865) 774-0620
Beauty: Makeup / Fragrance - All sales are final and cannot be returned or exchanged.
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Clearance - All sales are final and cannot be returned or exchanged.
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Clothing - Apparel needs to be on unused condition with tags. We will not take any return if clothing on used condition.
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Collectibles: Blind Merchandise - All sales are final and cannot be returned or exchanged, unless unopened.
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Collectibles: Funko - If you are attempting to exchange or return a Funko POP! Figure, here are some things you need to know. POP! Figures are mass-produced. As a result, minor variations occur during the manufacturing process. These variations can include slight creases or scuff marks on the packaging. While we wish everyone could receive a pristine box, it isn’t always the case. Southern Sportz policy states that a minor box flaw is not considered a true defect as long as the POP! Figure itself is unaffected.
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Collectibles: High End ($100+ retail) - Can only be returned or exchanged within 7 days of purchase (in-store) and 7 days of receiving item (online).
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Electronics - Cannot be returned if opened.
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Fashion Masks, Face Masks, Bandanas - All sales are final and cannot be returned or exchanged.
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Gift Cards - Cannot be returned.
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Intimates - All sales are final and cannot be returned or exchanged.
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Shoes - Returns and exchanges are accepted only via mail.
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Swim - All sales are final and cannot be returned or exchanged.
Exchanges
Due to our easy online refund policy, we typically do not give straight exchanges. We encourage you to reorder, as we will keep your specific order in mind when we re-ship.
Merchandise Exceptions
Beauty: Makeup / Fragrance - All sales are final and cannot be returned or exchanged.
*
Clearance - All sales are final and cannot be returned or exchanged.
*
Clothing - Apparel needs to be on unused condition with tags. We will not take any return if clothing on used condition.
*
Collectibles: Blind Merchandise - All sales are final and cannot be returned or exchanged, unless unopened.
*
Collectibles: Funko - If you are attempting to exchange or return a Funko POP! Figure, here are some things you need to know. POP! Figures are mass-produced. As a result, minor variations occur during the manufacturing process. These variations can include slight creases or scuff marks on the packaging. While we wish everyone could receive a pristine box, it isn’t always the case. Southern Sportz policy states that a minor box flaw is not considered a true defect as long as the POP! Figure itself is unaffected. If the box is considered destroyed, this item is eligible.
*
Collectibles: High End ($100+ retail) - Can only be returned or exchanged within 7 days of purchase (in-store) and 7 days of receiving item (online).
*
Electronics - Cannot be returned if opened.
*
Fashion Masks, Face Masks, Bandanas - All sales are final and cannot be returned or exchanged.
*
Gift Cards - Cannot be returned.
*
Intimates - All sales are final and cannot be returned or exchanged.
*
Shoes - Returns and exchanges are accepted only via mail.
*
Swim - All sales are final and cannot be returned or exchanged.
*
Refunds
Each return's payment turnaround is 7 business days. Depending on your bank's policy this may be longer.
Shipping will not be refunded, as this comes from us directly and is typically doubled during returns process
15% will be kept per refund for a restocking fee if the order in question is older than 15 hours. No exceptions.
